We do our very best to accommodate our clients schedules. Sometimes we can get you in the day of your appointment request. Other times, you may have to wait a few days or a week. We are busiest on or around holidays (including spring break). Our evening and weekend appointments tend to book in before weekday spots. If you’re working with limited availability, please schedule as far in advance as possible.
What is standard gratuity for these services?
People tip like they would at a restaurant.
How many pedicures/ manicures can you do at one time? Facials? Massages?
It depends on which staff we have available. Due to space constraints our maximum of each service is as follows;
-Two manicures at one time
-Two pedicures at one time
-Three facials at one time
-Three massages at one time
-Four waxes at one time
-Two hair services at one time
What products do you sell/use at your salon?
We are very proud to offer Dermalogica as our only skin care line. For hair we use and sell Terax, Benefactor and AG. We carry high-quality waxing aftercare products; Finipil, PFB Vanish, Pore Restore and Tendskin. Also, we use and sell Essie nail products.
When/why do I need to give you a credit card number?
1) You are a new client scheduling an appointment of 30 minutes or longer
2) You are booking on behalf of someone else
We experience a higher rate of no shows for new client and people who did not schedule their own appointment versus people who called in for themselves. In order to assure that we have space available on our schedule for all of our clients, we need to assure that people will come to their appointments.
::Massage Questions::
What should I wear for a massage?
If you are having Swedish or Hot Stone Massage, you can wear whatever you’d like. On the table you will either be completely nude, or leave on your underwear, whichever makes you feel most comfortable. Our massage therapists use professional draping techniques to cover your body as they work.
For Thai and Shiatsu massage, please wear loose, comfortable clothing. Your outfit should be something in which you’d feel comfortable stretching or working out. Jeans and skirts do not work well for this type of massage.
::Package Questions::
Can I substitute something in place of my Ultimate Indulgence package?
Generally speaking, no, however we make exceptions for people with health issues or people with very short hair who have no need for the shampoo and style.
::Waxing Questions::
Can I go tanning before/after waxing?
We recommend that you do not tan for 24 hours before and/or after your wax, or if you have a sunburn. Waxing exfoliates the top layer of skin, and makes you more prone to burning. Getting waxed after a tan can be more painful than usual and can cause skin lifting.
How long does waxing last?
This really depends on the person. For most people there will be very little or no regrowth for the first 7-14 days. After 7-14 days, the hair starts growing back finer and softer. We recommend waiting 4-6 weeks for your next wax.
How long does my hair have to be for a wax?
We need 1/4 of an inch of hair (on the body) to do our best wax. For most people, this is 10-14 days without shaving, or 4-6 weeks without waxing.
This is my first time waxing, what should I do to prepare for my wax?
Some people like to take ibuprofen or advil about an hour before they come in for their wax. Besides that, just make sure your hair is long enough.
I’m only __ minutes late, why can’t I get in for my appointment time?!
We always will get you in if there’s time, space and staff to get you in. Because most of our waxing appointments are 15 minutes long, sometimes being 5 or 10 minutes late means you’ve missed your appointment. If you are told that you are too late to get in for your appointment, it is never personal. Being turned away for lateness simply means we cannot do the service without making other clients late.
I got a packet of “something” to treat my waxed area with the first time I visited here, why didn’t I get it again?
We offer sample aftercare products to first time clients. If you’d like to use the product regularly, we carry it for your purchase.
How many aestheticians do you have?
Currently eight; Autumn, Paige, Amy, AnneMarie, Chris, Angelica, Daniella and Kelly. All of them are female.
Why am I sometimes up/downstairs for my wax and other times not?
Because two of our waxing rooms also facilitate facials, where you are for waxing depends completely upon who is working and what the facial schedule looks like. Don’t worry! A receptionist will let you know where to go.
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